The trust model · 解 the solution

Trust you can actually rely on.

A real person helping with your documents or your health is only worth it if you can trust them. So trust isn't a badge we hand out. It's tiered, multi-signal, and decided by a human.

01 · Tiered by stakes
T1High-stakes
Documents · Health · Pets
T2Regulated
Licensed trades · Agents
T3Everyday
Hair · Beauty · Daily life
↑ stakes follow the job: it can move up a tier, never down

The higher the stakes, the stricter the bar.

Documents, health and pets start at Tier 1, held to the most checks. Everyday help clears a lighter bar. And the tier follows the job, not just the label: work that touches safety, your papers, or serious money is pulled up to the stricter bar, whoever's doing it.

02 · Many signals, never one
Business licence · registry-checkedFloor
Premises visitAdd
Platform reputation · 大众点评 / 美团Add
Verified merchant accountAdd
ReferencesBonus

Verified on many signals, never just one.

A registry-checked licence is the floor, then premises, real platform reputation, a merchant account. References are a bonus, not a pass: a friend can be coached.

03 · A person decides
Reviewed, not removed
Approved by a real person · never automatic

A person makes the call, and keeps watching.

Every helper is approved by a real reviewer, never auto-approved. Fall below the bar and you're reviewed, not silently removed, and reviews only count after real interactions.

Strict, but fair, because someone's documents, health, and trust are on the line.